Backed by 20+ years of manufacturing experience, we provide dependable service, maintenance, and support that keeps your equipment operating at peak performance.
We understand that after-sale parts and service are not optional when you own a concrete pump. As part of our commitment to Reliable by Design, you can count on Next Era to have the parts you need and the technical expertise to back them up – when you need them, not when it’s convenient for us.
Next Era Customer Service isn’t a department – it’s a company-wide commitment that starts with our first conversation. If we’re talking to you, we’re trying to help you. That mindset shapes every type of service we provide.
We stock high-velocity wear parts and components for every Next Era unit in the field. Common items ship same day. We're building our parts inventory to ensure you're never waiting on us.
On-site troubleshooting, repair, and maintenance throughout the continental U.S. We come to you when the job calls for it.
Call first - 99% of the time we can talk you through your problem - and if we can't, we're on the way.
100-hour and 500-hour service intervals performed to manufacturer specifications. Documented. On file. Every time.
Great service shouldn’t carry a premium price. We charge less - not because we do less, but because we run lean and pass the savings to you. At Next Era, our service provides you with a high caliber technician at a rate that respects your bottom line.
We are a company founded by and run by engineers. If you have an application challenge that you'd like to discuss, we love helping customers solve technical problems.
A boom that’s inspected every year is safer, more profitable, and easier to insure. Certified inspections by qualified inspectors, with documented results, catch wear and damage early, protecting your crew, your equipment, and your bottom line. Next Era strongly promotes annual boom inspections because they:
As your partner, we’re committed to helping you manage the inspection process from start to finish.
Every Next Era unit comes with our Next Era Armor warranty – 3 years of comprehensive coverage on all Next Era-manufactured components including pumping systems, booms, and structural elements. Armor Plus extends coverage to 5 years total for operators who want additional peace of mind.
Our warranty is not a document designed to help us avoid paying claims. It’s a commitment to stand behind every machine we build – and to fix problems when they happen, without the runaround.
